Return Policy

Damage and Shortage Policy: Damages or shortages must be reported within 15 days of receipt of material or we cannot guarantee proper crediting. 

Return Goods Policy: All regular stock products are guaranteed for up to 90 days after purchase and may be returned for full credit or refund if damaged or defective. To be eligible to receive full credit on regular stock products, obtain a Return Authorization Number from an Account Manager within 90 days of purchase. Any products returned without obtaining a Return Authorization Number will neither be accepted nor credited. Account Manager may not authorize or accept returns. Returns must be shipped prepaid. All returns must have the Return Authorization Number and customer code printed on the box when shipped back to Pierre Fabre USA. Return Address: Pierre Fabre USA, c/o ODW Logistics, 1590 Williams Road, Columbus, OH 43207.